What Do We Mean By "Support"?

We use TeamViewer to help us see the problem you're having on your computer and fix the problem quickly, if possible. Click the link below to download our TeamViewer Support Portal:

SeekerWorks TeamViewer Quick Support

Once you've downloaded and run it, you'll provide your TeamViewer-generated ID and password to allow us to securely access your computer over the internet. You're in control- we can't/won't do anything without your approval, while you watch -or- while we watch you do it yourself.

Additionally:

"Support" means we'll answer any question you've got about SeekerWorks.NET™, or point you to the right section in the SeekerWorks Documentation or YouTube video at no additional charge, as part of our continuous improvement efforts.
"Support" means we'll make changes or additions to the software if something is missing or could be improved, at no additional charge to you when everyone else can benefit from it, as part of our continuous improvement efforts.
"Support" means we'll help you troubleshoot any SeekerWorks.NET™ data, screen or report problem and install any necessary fixes as soon as possible in the next release, which could actually be on the same day you notify us.
"Support" means we'll help you if we can, or refer you to the right source that can provide support for general computer questions or problems with hardware or other software issues.

We'll be here to keep you up and running.

If SeekerWorks.NET™ doesn't work for you, it doesn't work for us either. We'll partner with you in your Information Technology needs to make sure it gets used and works every time! Whatever your SeekerWorks.NET™ problem, we'll be here to make sure you can continue managing your ministry information needs. We want to earn your respect, renewals, referrals, recommendations and positive remarks.

Support Agreement Pricing (if you're using the Windows versions):

The number of SeekerWorks™ or SeekerWorksPLU$™ licenses you purchase determines the cost of your support. Each SeekerWorks™ license currently has a technical support renewal fee of $50 per year (or $499 per year for a site license). Each SeekerWorksPLU$™ license currently has a technical support renewal fee of $149 per year. When you first purchase one or more licenses to use the software, you also get one year's worth of technical support at no extra charge. However, if you want to continue to use SeekerWorks™ and upgrade to each new release after the first year, you must renew your annual support.

Click here to read the End User License Agreement (EULA).