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Support

Frequently Asked Questions

FYI- If you use SeekerWorks.NET™ over the internet with your browser, it is automatically available to any device connected to the internet (phones, tablets, ipads, computers, etc.), regardless of whether it is on a network or not, or whether you are at home or at the office.

Here's a summary list of questions (click on one to see the response below):

  1. Does SeekerWorks™ or SeekerWorksPLU$™ work on an Apple device?
  2. Does SeekerWorks™ or SeekerWorksPLU$™ work on a network?
  3. Can I use SeekerWorks™ or SeekerWorksPLU$™ at home and at the office without a network?
  4. Can I get a CD instead of downloading?
  5. How do I purchase a license for SeekerWorks™ or SeekerWorksPLU$™?
  6. How much is a license for SeekerWorks™ or SeekerWorksPLU$™?
  7. How do I reset my password on SeekerWorks™ or SeekerWorksPLU$™?
  8. Can I create a separate database for another organization with my SeekerWorks™ or SeekerWorksPLU$™ license?

Here are the responses:

  1. Does SeekerWorks™ or SeekerWorksPLU$™ work on an Apple device?

    • No.

  2. Does SeekerWorks™ or SeekerWorksPLU$™ work on a network?

    • Yes- here's how:
      1. Install and run SeekerWorks™ or SeekerWorksPLUS™ on the first computer and click (Yes) when asked if this is the first time you've installed it. That will create the data folder and all of the data files with default security.
      2. Next, if you haven't already, create a HomeGroup on that computer.
      3. Next, turn on sharing on the data folder created in step #1 to store the data files (usually "C:\SeekerWorks Data").
      4. Next, join the HomeGroup you created in step #2 on every other computer that will use SeekerWorks™ or SeekerWorksPLUS™
      5. Next, map a drive on every other computer to the network share you created in step #3.
      6. Next, install SeekerWorks™ or SeekerWorksPLUS™ on every other computer that will use SeekerWorks™ or SeekerWorksPLUS™ (Note: each computer needs its own license or you need a site license).
      7. Next, run SeekerWorks™ or SeekerWorksPLUS™ on every other computer and click (No) when asked if this is the first time you've installed it. Then, select the folder on the mapped drive you created above and finish the install.
      8. Lastly, create a User-ID and Password for each person that is going to use SeekerWorks™ or SeekerWorksPLUS™ (don't share a User-ID between multiple people to ensure the security of your data).
      9. NOTE: The computer hosting the data files must be left on (running) in order for the other computers to access them.
    • If you've already installed and run SeekerWorks™ or SeekerWorksPLUS™ on one computer and want to expand its use to a network, you can:
      1. Create a HomeGroup on that computer if you haven't already.
      2. Next, turn on sharing on the data folder created when you first installed SeekerWorks™ or SeekerWorksPLUS™ (usually "C:\SeekerWorks Data").
      3. Next, join the HomeGroup you created in step #1 on every other computer that will use SeekerWorks™ or SeekerWorksPLUS™
      4. Next, map a drive on every other computer to the network share you created in step #2.
      5. Next, install SeekerWorks™ or SeekerWorksPLUS™ on every other computer that will use SeekerWorks™ or SeekerWorksPLUS™ (Note: each computer needs its own license or you need a site license).
      6. Next, run SeekerWorks™ or SeekerWorksPLUS™ on every other computer and click (No) when asked if this is the first time you've installed it. Then, select the folder on the mapped drive you created above and finish the install.
      7. Lastly, create a User-ID and Password for each person that is going to use SeekerWorks™ or SeekerWorksPLUS™ (don't share a User-ID between multiple people to ensure the security of your data).
      8. NOTE: The computer hosting the data files must be left on (running) in order for the other computers to access them.
    • If you are not asked whether you are installing SeekerWorks™ for the first time on any of the computers:
      1. Start SeekerWorks™ or SeekerWorksPLUS™ and click the {My Info/General Info} tab on the main menu, then click the (Options) button. Then you can change the "Database File Folder" towards the bottom of the screen by clicking the (...) button to the right and selecting the folder on the network share you created, or leave it set to the current "Database File Folder".

  3. Can I use SeekerWorks™ or SeekerWorksPLU$™ at home and at the office without a network?

    • Otherwise, yes- We provide a "transactional" approach to using SeekerWorks™ or SeekerWorksPLUS™. This allows someone to work at home on a disconnected "slave" database, unload the changes made to a thumb drive or CD, bring the data into the office and load it to the "master" database. Then, unload the "master" database and replace the old version of the "slave" database and continue working. You would still need at least two licenses for this approach.
    • You can also use TeamViewer to access a computer with SeekerWorks™ or SeekerWorksPLUS™ installed via the internet. However, there are also security considerations to exposing your computers to the internet, so care should be taken to understand the implications of this option. You would still need at least two licenses for this approach.
    • You can also use Remote Desktop Protocol (RDP) to access a computer with SeekerWorks™ or SeekerWorksPLUS™ installed via the internet. However, this usually requires the "Professional" version of Windows. There are also security considerations to exposing your computers to the internet, so care should be taken to understand the implications of this option. You would still need at least two licenses for this approach.

  4. Can I get a CD instead of downloading?

    • Yes. We'll send you one complimentary CD containing SeekerWorks™ or SeekerWorksPLU$™ at our expense. We can also mail you a CD for each new release for an additional $10 shipping/handling fee using the U.S. Postal Service. If you want to expedite shipping, the charge will be $10 plus the freight charges. Please call for expedited shipping arrangements.

  5. How do I purchase a license for SeekerWorks™ or SeekerWorksPLU$™?

    • You can purchase a license using one of the following methods:
      1. Click the (Buy Now!) button above and purchase your license today!
      2. Mail your check or money order to:
        SeekerWorks Inc.
        1340 Hill St.
        Big Lake, MN 55309-9410
      3. Use your credit card or check on PayPal® (an Ebay company). Call us for details. You will not be charged any fees to send money.
    • Also for Minnesota organizations, please email or mail us a copy of your state tax-exempt information to keep on file in case the state government asks for proof of a tax-exempt sale.
    • Once the funds clear our bank, a license number will be emailed (if you buy online or include your email address) or mailed to you. All sales are final. Refunds will not be provided once the license number is sent to you, since you can use the trial for free for up to 30 days to decide if you want to purchase a license or not.

  6. How much is a license for SeekerWorks™ or SeekerWorksPLU$™?

    • The license fee for SeekerWorks™ is $99 per computer for the license and support for one year, then $50 per year per computer thereafter.
    • A site license for SeekerWorks™ is $699 to license an unlimited number of computers and support for one year, then $499 per year thereafter.
    • The license fee for SeekerWorksPLU$™ is $149 per computer for the license and support for one year, then $149 per year per computer thereafter.

  7. How do I reset my password on SeekerWorks™ or SeekerWorksPLU$™?

    • On the {My Info/General Info} tab you can click the (Change My Password) button to change your password.
    • If you get locked out and can't remember your password, Please call or email us and we'll give you instructions and a code to reset the 'admin' password to "password".

  8. Can I create a separate database for another organization with my SeekerWorks™ or SeekerWorksPLU$™ license?

    • If it’s on the same computer you can create a second database on that computer (If not, you’ll need another license for the other computer):
      1. Log In to SeekerWorks.
      2. Click on the (Options) button on the {My Info/General Info} tab’s menu.
      3. Click on the (Create Another Database) button on that ‘Choose Options’ screen (top, middle section of the screen).
      4. On the “Create Another Database…” screen, type in the name of the organization, select the country code and the currency, then click the (…) button to the right of the “Folder For The Database Files:” box.
      5. On the “Select/Create Database File Folder” window, select your “Windows (C:)” drive, then click the (Make New Folder) button on the bottom left of that window. Type over the “New folder” text with the name you want to use for the folder (e.g., “SeekerWorks Data 2”) and press <Enter>.
      6. Next, with the folder you just created also highlighted, click the (OK) button. The “Folder For The Database Files:” box should now contain that folder name (e.g., “C:\SeekerWorks Data 2”).
      7. Next, click the (Done) button. A pop-up should appear with the message “A new set of SeekerWorks™/SeekerWorksPLU$™ Files was created in: <your folder name>”.
      8. Click (OK) and SeekerWorks will close.
      9. Now, when you start SeekerWorks, you should see a pop-up “Select A Database…” window. Highlight the database you want to use and clock (Done) to continue.
      10. Then, the Security Authentication screen will appear. Since this is a completely different database, the security is set up with “admin” and “password” as your User-ID and Password, respectively. Type in those two values and click (Continue).
      11. The “Provide New Password” window should appear, where you can put in the password of your choice (i.e., perhaps using the same password as with the first database). When you click (Done), you’ll see the menus and no data, since it is empty. At this point, you can start adding data.

    • NOTE: You can have up to 10 different databases in use at the same time on the same computer for no additional charge. Also, any backups created have the folder name as part of the file so you can tell the difference.